Refund policy

Refund Policy

Last updated: October 2, 2026

At Merry Loo, we want your order to arrive in proper condition. Our voluntary return policy is limited to products that arrive damaged, broken, defective, or materially different from what was ordered.

90-Day Damage or Defect Window

If your item arrives damaged, broken, defective, or materially incorrect, contact us within 90 days of delivery at merrylooinfo@gmail.com. Please include your order number and clear photos or video showing the issue.

If the claim is approved, we may offer a replacement, repair, store credit, partial refund, or full refund, depending on the circumstances and applicable law.

Change-of-Mind Returns

Except where required by applicable consumer law, we do not accept returns or issue refunds for change of mind, buyer’s remorse, preference, or products that are not damaged or defective.

Return Shipping

For approved claims involving a damaged, defective, or incorrect product, Merry Loo will provide return instructions and, where applicable, cover reasonable return shipping costs.

Please do not send a product back without first contacting us.

Non-Returnable Situations

We may decline a claim where damage was caused by misuse, improper setup, accidental damage after delivery, unauthorized modification, or normal wear and tear.

Statutory Consumer Rights

Nothing in this policy limits rights that cannot legally be waived.

Where applicable law gives you a mandatory cooling-off, withdrawal, cancellation, repair, replacement, or refund right, those rights continue to apply.

Contact

Email: merrylooinfo@gmail.com